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Ukash - The safe and easy way to spend and send cash online

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Ukash (U-Kash) was founded by Scott Thomson, who had already introduced the well-known Switch card in Great Britain. Following the style of the prepaid principle, customer can purchase a “Ukash voucher” of a designated amount with a unique identification number at one of the many office locations in his or her area. The number on this coupon can then be used like cash for purchases. Ukash can also be ordered online, after which you simply receive the identification code sent to your mobile phone. Neither at the purchase of the Ukash coupon at a business partner nor during online payments are personal or financials details required.



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CleopatraHow can I transfer money with Ukash?

The purchased coupon (Ukash voucher) includes an individual 19 digit number which you enter into the payment window of an accepted online location to complete the payment in real-time. If, following payment, there is still a remaining balance left on the coupon, the user will receive a new coupon number from the trading partner that identifies the new voucher value.

How high are the transaction limits?

Up to 5 coupons with a maximal value of € 500 / £ 500 (or the corresponding equivalent in a foreign currency) per coupon may be purchased per day. The number of coupons used is not restricted; however no amounts over € 750 / £ 500 (or the corresponding equivalent in a foreign currency) per transaction may be transferred.

Are additional fees collected?

No, the exact purchase value of the voucher can be spent on an online payment. If the customer would like to have the money paid back out, the available card value (minimum € 10) will be transferred to the bank account of the customer after verifying their identity. In doing so, minor processing fees be may charged. The voucher is available in the respective national currency of the issuing location. The coupon is valid for 12 months after the date of purchase. Ukash vouchers in the value of € 10, € 20, € 30, € 50, € 75, € 100, € 150, € 200 und € 500 are available. On the Ukash website you have the option to consolidate leftover amounts of multiple Ukash coupons into a single coupon or also divide up larger amounts into up to 10 smaller amounts.

Can I use it for gambling or betting?

Coupons can be bought online and in the UK also through the Ukash mobile web page from your mobile phone’s browser. Ukash is also available in tens of thousands of issuing locations in all of the UK, such as convenience stores, kiosks, newspaper stands or call shops. Those who have ordered Ukash online have to have the requested amount deposited onto an account predetermined by Ukash and subsequently receive a text message with the 19 digit code. Currently Ukash can be bought in Germany, Great Britain, France, Ireland, Spain and Sweden; but soon Ukash will be availabe in more than 28 countries. Ukash has already made specific versions of the website available for the following countries: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Latvia, the Netherlands, Norway, Poland, Portugal, Slovenia, Spain, South Africa, and Sweden

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Since entering personal information or bank details is not necessary for buying or using the Ukash coupon, the prepaid variant is among one of the safest online payment methods there is. To protect customers from fraudulent activity, after being contacted, Ukash customer service will only ever ask for the last 6 digits of the 19 digit identifications number. Users are therefore never put in the position of having to give out their coupon number outside of the payment process. Smart Voucher Ltd (Ukash) is authorized by the British Financial Services Authority (FSA) as an electronic money institution, by which it is also regulated.

The customer service can be reached by phone or contact form from Monday to Friday between 7:00am and 11:00pm (CET).

  • Service Hotlines:
    : +49 (0)18 0126 7268
    Great Britain
    : +44 (0)80 8234 6244
    : Contact form available online
  • Contact address:
    Smart Voucher Limited
    5-7 Tanner Street
    London, SE1 3LE, Great Britain

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