Customer Support

Hollywood Poker’s Customer support team can conveniently be contacted via live chat feature or e-mail.
The support languages are English, French and German.

For information on the most common problems and how to solve them, Hollywood Poker provides a detailed FAQ page.

Casino, Lifestyle Magazine

As an addition to its first-rate poker room, Hollywood Poker provides its players with a range of popular casino games: classics like Roulette, Blackjack and Craps, but also a whole number of other interesting games.

“The Green Room”, Hollywood Poker’s own online poker magazine really sets this poker room apart from others.
Here, you will find numerous lifestyle articles and a special “Celebrity Poker” page which keeps you up-to-date about when and where you can meet your favourite star in an online tournament.

“Poker Events” keeps Hollywood players informed about other attractive tournaments one should not miss and also keeps you briefed about the satellites you can play in to qualify for these tournaments.
Apart from the forum where players can exchange poker talk, the “Media” page is especially attractive to poker enthusiasts: this web page offers numerous useful free downloads like an odds calculator or a tournament clock which reminds Hollywood players of all the tournaments they have registered for and also compiles important statistical information.

Player Count & Competition

The Ongame network supplies Hollywood Poker with excellent player numbers.
At peak times, about 9,000 cash game players and as much as 45,000 tournament players are active in this poker room (Feb. 08).
Although – as in most poker rooms – the greatest demand clearly is for Texas Hold’em games, Omaha and Seven Card Stud also enjoy great popularity with Hollywood players.

As a general rule, you will mainly find inexperienced and fairly weak players in cash games with a blind structure in the lower end of the spectrum as well as in tournaments with modest buy-ins. At higher cash game limits and tournament buy-ins, however, competition can be challenging even for seasoned players.

Software & Security

Players can either play poker directly on the Hollywood Poker website or by downloading the poker software package. Download the first-rate Ongame software of Hollywood Poker now, through BonusBonusBonus.com!

In order to protect personal customer data, Hollywood Poker employs state-of-the-art encryption technology. Independent testers regularly examine the safety and integrity of the shuffling algorithm and the random number generator so as to guarantee fair playing conditions for all users.

Hollywood Poker follows a zero tolerance policy in cases of (attempted) fraudulent abuse. The poker room applies advanced technology to detect any dishonest action and nip it in the bud.
As a clear sign of Hollywood Poker’s rigid anti-collusion policy, the software will not allow for two players with identical IP addresses (same computer or same network) to play together at the same table.

Hollywood Poker guarantees its users complete financial security when paying with credit cards. All data are encrypted immediately and all transactions are conducted by Optimal Payments, an independent company with many years of experience in online credit card processing.

Poker School

On the Hollywood Poker website, first click on the “Poker Help” button, then on “The School of Poker”.
Here, you will find detailed explanations of the rules for all the poker games provided by the Hollywood software.

The poker school also introduces players to the most basic poker strategies, the hand ranking as well as the rules for betting and raising. If you find some of the poker terms confusing, simply refer to the Hollywood Poker glossary.

Even seasoned poker players will find Hollywood Poker’s statistic analysis page and its listing of pot odds for individual hole card combinations highly useful and interesting.

You can ask Hollywood Poker’s own “Poker Coach” all kinds of poker related questions. He will give you in-depth answers and will explain even the most complicated scenarios and strategies in an easy to understand manner, always illustrating his explanations with examples from his own personal experience.
Particularly interesting questions, as well as the coach’s answers, will be published in “Green Room”, Hollywood Poker’s online poker magazine.