Customer Support

Customer service at Paradise Poker can be contacted both via e-mail and live chat. The e-mail service is renowned for its very fast response rate. All customer service agents are extremely well-trained and promptly deliver useful answers.
 
Furthermore, there are a number of telephone numbers (some of them even toll-free) allowing players to personally get in touch with a customer service agent. Customer support is available in more than 20 different languages. 

Casino

Even before Paradise Poker merged with Sportingbet, it offered users its own Paradise Casino, so they could play poker as long and as often as their hearts desired, but also take a break from it at the casino.

Since merging with Sportingbet, Paradise Poker users are provided with the complete package: Apart from the poker room and the casino, there also is a games section including Backgammon, among other things, as well as a renowned sportsbook. This ensures that every player at Paradise Poker really is in gaming and betting paradise.

Player Count & Competition

Since Paradise Poker has joined with Sportingbet Plc, the traffic volume has increased a great deal. Paradise Poker now lies somewhere around the average when it comes to player traffic; there are about 13,000 tournament players at peak times and 3,000 cash game players playing simultaneously. Most cash game players can be found playing the standard game, limit Texas Hold’em, but for the other poker variations you can also always find a suitable table.

Competition at Paradise Poker is very loose, especially at the low and middle limit games, which gives more experienced players an advantage. At higher limits and tournaments with higher buy-ins, it is not uncommon to see the odd lone shark preying on the many little fish.

Software & Security

Paradise Poker uses software provided by Boss Media. This software is known to run smoothly and problem-free.  Customer details are protected by SSL encryption technology to ensure the utmost security during transactions. The Paradise Poker random number generators regularly undergo inspection.

Paradise Poker supports poker strategy programs such as Hold'em Indicator and Tournament Indicator. These programs allow their registered users access to an extensive compilation of detailed statistical data about all games and tournaments played by these users in any poker room, provided that it also supports poker strategy programs.

You can download the exclusive Paradise Poker software directly from here, free of charge.

Poker School

Players can access the Poker School from the Paradise Poker website. Here, beginners are introduced to basic poker strategies and have access to several additional features designed to help any poker player improve their game. There is a tab where you can find the hand rankings and another called “Jargon Buster,” where some of the table talk is made sense of for players just starting out. The “Tools” button describes all the useful poker tools that Paradise Poker offers, including four colour deck, player notes, player stats, and – of course – the hand history.