Odds and Stakes

For an even tennis match, the odds are about 1.80 : 1.80. The odds at this bookmaker though, are only shown in the European (decimal) format.

The minimum stakes according to Fortuna are 2 PLN (in Poland), 10 CZK (in the Czech Republic), 0.01 EUR (in Slovakia) and 2 HRK (in Croatia).

Loyalty Program

Fortuna offers a loyalty program known as “Fortuna Klub +”. To become a member, all you have to do is drop-off the completed form at one of the betting shops.

As soon as you have received your customer card, you can start collecting points. These can then be traded in for bonuses, the sports magazine “Fortuna,” text messages, and various other rewards (smaller items such as pencils and lighters but also wine and poker accessories as well as iPods and computer screens).

Deposits and Withdrawals

Online customers can make deposits onto the so-called “I-Konto” via bank transfers. Under the menu option “I-Konto” on the Czech and Slovak versions of the website, you will find all the information required to make an international transfer, including IBAN and BIC (SWIFT) code.

The winnings can either be paid out onto the player’s bank account or in cash at any branch. Payouts at Fortuna are processed within 20 minutes. 

In Poland and Croatia, withdrawals can only be carried out at a branch office.

The amount you win is calculated by multiplying the stated odds and the wager amount. Paying a 10% tax on the winnings is the responsibility of the player.

For example: if you bet 100 PLN, the odds are 1.5. The winnings are calculated as follows:

100 PLN x 1.5 x 90% = 135 PLN

Customer Service

The customer service team can be contacted by filling out the contact form, which can be found on the respective website. What is more, a hotline has been set up for Czech and Slovak customers. 

Contact

• Czech Republic:
  Fortuna sázková kancelář, a.s.
  Centrála Praha - Hotel Rhea
  V Úžlabině 19
  Praha 10, 108 51
  
  Tel.: +420 267 21 81 11
  +420 267 21 81 12
  +420 267 21 81 13
  Fax: +420 267 21 81 62

• Slovakia:
  Fortuna SK, a.s.
  Karpatská 23
  811 06 Bratislava
  
  Tel.: +421 257 88 42 04
  Fax: +421 257 88 42 49
  Info Hotline: +421 257 88 42 91

• Poland:
  Fortuna zakłady bukmacherskie Sp. z o.o.
  ul. Bielska 47
  43-400 Cieszyn
  
  Tel.: +48 033 858 21 43 46
  Fax.: +48 033 858 21 42

• Croatia:
  Fortuna sportska kladionica d.o.o. Zagreb
  ul. Grada Vukovara 271
  10000 Zagreb
  Hrvatska
  
  Tel.: +385 (0)1 632 95 09 (from 9:00 to 15:00 Uhr)
  Fax: +385 (0)1 291 21 12